Support

Contact

Email: AppHydrateNow@gmail.com

Quick fixes

• Ensure you’re on the latest app version from the App Store.
• For Health permissions, open Settings > Health > Data Access & Devices and verify HydrateNow access.
• To restore purchases: in the app, open Settings > Restore Purchases.

Billing & Subscriptions

• Manage or cancel your subscription in App Store Subscriptions.
• HydrateNow offers Monthly, Yearly, and Lifetime Premium. Prices are shown in-app and billed via Apple.
• Refunds are handled by Apple. Learn more at reportaproblem.apple.com.
• If you upgraded to Premium and still see ads, use Restore Purchases in Settings, then restart the app.

Ads & Privacy

• The free version uses Google AdMob to display ads. Premium removes ads.
• During first launch you may see privacy prompts (ATT and consent for ads in certain regions). You can change these later in iOS Settings.
• Our Privacy Policy: Privacy. App-ads.txt: app-ads.txt.

HealthKit & Data

• Hydration entries sync to Apple Health if you grant access. You can revoke or change permissions anytime in Settings > Health > Data Access & Devices.
• We do not use Health data for advertising. See HealthKit & Data Use.

Notifications & Reminders

• Ensure notifications are enabled in iOS: Settings > Notifications > HydrateNow.
• In the app, check reminder schedules and quiet hours.

Troubleshooting

• Restore purchases not working: Make sure you’re signed into the same Apple ID. Tap Restore Purchases, then fully quit and relaunch the app.
• No data in Apple Health: Re-enable Health permissions and add a test log. Confirm entries appear in the Health app.
• Ads showing after upgrade: Restore purchases and ensure you see “You’re Premium” in Settings.
• Crashes or performance issues: Reinstall the app; if it continues, email us with steps to reproduce and device model/iOS version.

Request Account or Data Deletion

Send an email to AppHydrateNow@gmail.com with the subject “Data Deletion Request”. We will verify your request and delete app-stored personal data not retained for legal or security purposes within 30 days. Health data stored in Apple Health is managed by iOS and not deleted by HydrateNow.

Response Times

We aim to respond to support emails within 3 business days.